Technical Support
Contact Support
We have a number of support and maintenance packages available.
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Problem Class |
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Blocking |
Critical |
Non-Critical |
Hotline (Phone/Fax/Email) |
Monday to Friday (9:00am - 5:00pm EST) |
Software Updates |
Free of charge |
Response Time |
2 Working Days |
Intervention Time |
ASAP |
ASAP |
Next Release |
Neutralization Time |
Interim Release |
Next Release |
Next Update |
Validity |
12 months from date of delivery/order |
Hardware Repair Turnaround Time |
60 Days |
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Problem Classes:
Blocking: System cannot be used for intended purpose.
Critical: Some aspect of intended purpose is not possible.
Non-Critical: System operational, but convenience of use is affected.
Response Time: To confirm that a problem report has been received and to establish contact to a specialist.
Intervention Time: To provide a work-around or bridging solution, where technically possible.
Neutralization Time: To provide an integrated solution.
Also check out our FAQ
License Agreement
All Valid8.com products are delivered subject to users accepting our license agreement. If you do not agree with the terms and conditions of the license agreement, please contact us.
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